Storage Lamorbey Privacy Policy
This Privacy Policy explains how Storage Lamorbey collects, uses, stores and protects personal data relating to customers and prospective customers. It applies to all Storage Lamorbey customers in our service area, as well as individuals who make enquiries or otherwise interact with us in connection with our storage services.
Storage Lamorbey acts as a data controller when deciding how and why your personal data is processed. We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us. This may include:
Identification and contact details such as your name, postal address, billing address, contact address, date of birth, and preferred contact method.
Contact information such as your email address, mobile number, and other telephone numbers you choose to provide.
Account and contract information such as storage unit number, contract start and end dates, payment history, correspondence records, and details of services you have purchased from us.
Payment details such as card payment confirmations or other transaction information processed through our payment providers. We do not store full card details ourselves where this is not necessary.
Security and access information such as vehicle registration details, identity documents you provide for verification, entry and exit log data, and associated time and date stamps.
Technical and usage data such as information about how you access our website, including your internet protocol address, browser type, and pages visited, to the extent that such data constitutes personal data.
Any other information you choose to give us, for example when you make an enquiry, provide feedback, or participate in a survey relating to our services.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quote, complete a contract, make a payment, or otherwise use our storage services. We may also obtain data from third parties such as payment processors or referencing agencies, where this is necessary to provide services to you or to meet our legal obligations.
Lawful Bases for Processing
We only process your personal data where a lawful basis applies under data protection law. Depending on the circumstances, we may rely on the following lawful bases:
Contract: We process your data when it is necessary to enter into a contract with you or to perform a contract for storage or related services. This includes managing bookings, payments, access arrangements, and customer support.
Legal obligation: We process data when necessary to comply with our legal and regulatory obligations, such as tax, accounting, or obligations arising from law enforcement requests or court orders.
Legitimate interests: We process data where it is necessary for our legitimate business interests or those of a third party, provided your interests and fundamental rights do not override those interests. This can include improving our services, maintaining site security, preventing fraud, and managing our business operations.
Consent: In limited cases, we may rely on your consent, for example for certain forms of marketing communication. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide, administer, and manage your storage services, including processing bookings, handling payments, and managing your customer account.
To verify your identity and eligibility for our services and to maintain the security of our premises and systems.
To communicate with you about your contract, including notices, service updates, renewals, or changes to our terms.
To respond to your enquiries, requests, or complaints and to provide customer service and support.
To manage our business operations, including record keeping, invoicing, accounting, and auditing.
To improve our services, site operations, and customer experience, including monitoring usage patterns and conducting analysis where appropriate.
To comply with legal and regulatory requirements and to cooperate with supervisory and law enforcement authorities where required.
To send you information about related services that may be of interest to you, where permitted by law and subject to your choices regarding marketing communications.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where this is necessary for the purposes set out in this Privacy Policy, or where we are legally obligated to do so.
In particular, we may share data with:
Payment service providers who process payments on our behalf and assist with fraud prevention and chargeback handling.
Professional service providers such as accountants, auditors, and legal advisers who support our business operations and help us meet our legal obligations.
Information technology and infrastructure providers that supply systems, hosting, or maintenance services needed for our website, booking platforms, and customer account management. These parties act as data processors and are required to handle your data only in accordance with our instructions and applicable law.
Security and access control service providers who assist with access systems, security monitoring, or related services for our premises.
Public authorities, regulators, law enforcement bodies, or courts where we are required to disclose personal data by law or to protect our legal rights.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including for the fulfilment of contractual obligations, to meet legal and regulatory requirements, and for the establishment, exercise, or defence of legal claims.
In general, we retain customer account and contract records for a period aligned with applicable limitation periods and regulatory requirements. Payment and billing records are retained for the periods required under tax and accounting law. Security and access data are retained for a shorter period, unless a longer retention is required in connection with an investigation or legal claim.
When personal data is no longer required for the permitted purposes, we will securely delete or anonymise it, so that it can no longer be associated with you.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
Right of access: You can request confirmation of whether we hold personal data about you and request a copy of that data, along with information about how it is used.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no other lawful basis to retain it.
Right to restriction of processing: You may request that we restrict the processing of your data in certain situations, such as where the accuracy of the data is contested or where you have objected to processing based on legitimate interests.
Right to data portability: In specified circumstances, you may request that we provide your personal data in a structured, commonly used, and machine readable format or transfer it to another controller, where technically feasible.
Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as a lawful basis, including profiling related to those interests. You also have the right to object at any time to the processing of your personal data for direct marketing.
Right to withdraw consent: Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
International Transfers
Where we use service providers or systems located outside the United Kingdom or the European Economic Area, your data may be transferred to countries that do not have the same level of data protection laws. In such cases, we implement appropriate safeguards to protect your personal data, such as standard contractual clauses or equivalent measures recognised by data protection law.
Security of Your Data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures include access controls, secure storage, and procedures designed to restrict access to personal data to those who need it for legitimate business purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we update the policy, we will revise the date of the most recent version and take appropriate steps to inform you of significant changes where required by law.
By continuing to use Storage Lamorbey services after any changes are published, you acknowledge that you have read and understood the updated Privacy Policy.
This Privacy Policy applies to all Storage Lamorbey customers in our service area and is intended to provide clear information about how we handle personal data in connection with our storage services.
