Storage Lamorbey Terms and Conditions of Service
These Terms and Conditions set out the agreement between Storage Lamorbey and any individual, business or organisation that books, uses or otherwise engages our removal, transport and storage services. By making a booking or allowing our team to carry out any work, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
These Terms and Conditions are intended to apply to all services provided by Storage Lamorbey, including but not limited to domestic and commercial removals, storage, packing, loading, unloading and associated services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, company or organisation requesting or paying for the services.
Services means any removal, transportation, packing, loading, unloading, storage or associated services provided by Storage Lamorbey.
Goods means the items, belongings and property that are the subject of the services.
Contract means the agreement formed between the client and Storage Lamorbey in accordance with these Terms and Conditions.
2. Scope of Services
Storage Lamorbey provides removal and storage services for domestic and commercial clients. The exact scope of the services to be provided will be set out in the quotation or booking confirmation. Unless specifically agreed otherwise in writing, the services include only the tasks and responsibilities expressly stated in the quotation or confirmation.
Any additional services requested after the initial booking, such as packing, dismantling or reassembly of furniture, extended storage, additional journeys or changes to locations, may be subject to additional charges and will be provided only if agreed by Storage Lamorbey.
3. Booking Process
3.1 Initial enquiry
Clients may request an estimate or quotation by providing details of the property, the volume and nature of the goods, access conditions, collection and delivery addresses, preferred dates and any special requirements. Storage Lamorbey may request further information or propose an in-person or remote survey in order to assess the job properly.
3.2 Quotations
All quotations are based on the information supplied by the client and any survey carried out. Quotations are normally provided as estimates of cost and may be revised if the information initially provided was incomplete or inaccurate, or if there are changes to the services required, access restrictions, parking arrangements, timing, or the nature and volume of the goods.
Unless otherwise stated, quotations are exclusive of charges such as congestion fees, tolls, parking permits, fines, customs duties, charges for specialist equipment and additional labour. These may be added if applicable.
3.3 Acceptance and formation of contract
A contract is formed when the client accepts the quotation or otherwise confirms a booking and Storage Lamorbey issues a booking confirmation. Confirmation may be issued in writing or electronically. Storage Lamorbey reserves the right to decline any booking at its discretion.
3.4 Client obligations during booking
The client must provide accurate and complete information about the goods, property access, addresses, time constraints and any items requiring special handling. The client must also advise of any hazards, fragile or high-value items and any restrictions that might affect the safe and efficient performance of the services.
4. Payments and Charges
4.1 Prices
The price for the services will be set out in the quotation or booking confirmation. All prices are in pounds sterling unless otherwise specified. Storage Lamorbey may adjust prices where the scope of services changes or unforeseen circumstances arise that increase the time, labour or resources required.
4.2 Deposits
Storage Lamorbey may require a deposit at the time of booking. The amount and due date of any deposit will be stated in the quotation or booking confirmation. Deposits are generally non-refundable unless otherwise stated in these Terms and Conditions or required by law.
4.3 Payment terms
Unless agreed otherwise in writing, payment for removal and transport services is due before or on the day of service, and payment for storage services is due in advance for each storage period. Storage Lamorbey accepts the forms of payment specified at the time of booking. Invoices are payable by the date stated on the invoice.
4.4 Late payment
If any payment is not received by the due date, Storage Lamorbey reserves the right to charge interest on the overdue amount at a reasonable rate, to suspend performance of any services, and to withhold goods from delivery or release from storage until all outstanding sums are paid in full. Storage Lamorbey may also charge reasonable administrative fees for handling late payments and reminders.
4.5 Storage charges and non-payment
Where goods are held in storage, ongoing storage charges will continue to accrue until all outstanding sums are settled and the goods are collected or delivered. If payment remains overdue for a prolonged period, Storage Lamorbey may, after giving reasonable notice, exercise a lien over the goods and may dispose of or sell the goods in accordance with applicable law in order to recover unpaid charges and reasonable costs.
5. Cancellations, Postponements and Amendments
5.1 Client cancellation
The client may cancel the services by giving written or electronic notice to Storage Lamorbey. Cancellation charges may apply depending on the amount of notice given prior to the scheduled service date.
If cancellation is received well in advance, Storage Lamorbey may refund part or all of any deposit at its discretion. If cancellation is received at short notice, the client may be charged a percentage of the quoted price or the full amount, depending on how close to the service date the cancellation occurs and on any costs already incurred by Storage Lamorbey.
5.2 Postponements and date changes
Requests to change the service date or time must be communicated as early as possible. Storage Lamorbey will make reasonable efforts to accommodate changes but cannot guarantee availability. Postponement or date changes close to the scheduled date may be treated as a cancellation and rebooking, and charges may apply.
5.3 Amendments to scope of work
Where the client requests changes to the scope of services after the booking has been confirmed, Storage Lamorbey will assess whether the changes can be accommodated and may issue a revised quotation. The client is responsible for any increased charges resulting from additional work, extended hours, extra staff, larger vehicles, additional storage requirements or similar changes.
5.4 Cancellation by Storage Lamorbey
In rare cases, Storage Lamorbey may need to cancel or reschedule services due to circumstances outside its control, including extreme weather, safety concerns, vehicle breakdowns, staff illness or legal restrictions. Storage Lamorbey will provide as much notice as reasonably possible and will work with the client to reschedule. Where Storage Lamorbey cancels without a valid reason or fails to provide a suitable alternative date, any pre-paid sums for the affected services will be refunded.
6. Client Responsibilities and Access
The client must ensure that Storage Lamorbey and its staff have safe and reasonable access to the property and any relevant locations at the agreed times. This includes arranging parking, permits or access codes where necessary. The client is responsible for any penalties or fines that arise from a failure to arrange suitable parking or access, except where this failure is due to the fault of Storage Lamorbey.
The client must be present or represented at the start and completion of the services to provide instructions, confirm items, sign any necessary paperwork and check the premises and goods. If the client is not present and has not appointed a representative, Storage Lamorbey may proceed on the basis of the instructions previously provided and will not be liable for any loss arising from the absence of the client.
It is the responsibility of the client to prepare the goods for removal or storage unless packing services have been specifically included. This includes disconnecting appliances, emptying contents where necessary and ensuring that items are properly secured.
7. Prohibited and Restricted Items
Certain goods must not be moved or stored by Storage Lamorbey. Prohibited items include hazardous materials, flammable or explosive substances, illegal goods, perishable food, live animals, plants, cash and negotiable instruments, and any items whose possession or transport may contravene applicable laws or regulations.
The client must inform Storage Lamorbey in advance of any items of unusual value, fragile items or items that require specialist handling. Storage Lamorbey reserves the right to decline to transport or store any goods that are deemed unsafe, illegal or unsuitable.
8. Liability and Insurance
8.1 Standard liability
Storage Lamorbey will exercise reasonable care and skill in providing the services. However, liability for loss of or damage to goods is subject to the limitations set out in this section. Unless otherwise agreed in writing, Storage Lamorbey assumes standard liability only up to a reasonable limit for each claim or incident, reflecting the nature of the services and the charges paid.
8.2 Exclusions of liability
Storage Lamorbey will not be liable for loss or damage arising from the following causes.
Loss or damage where goods have inherent defects, weaknesses or pre-existing damage.
Normal wear and tear, scratching, scuffing or minor cosmetic damage that may reasonably occur during handling and transport.
Loss or damage resulting from the client packing the goods inadequately or failing to prepare items properly.
Loss or damage caused by acts or omissions of the client, or by circumstances beyond the reasonable control of Storage Lamorbey, including extreme weather, traffic incidents, acts of third parties, civil disturbance or legal enforcement actions.
Loss of or damage to prohibited items or items excluded from liability as notified to the client.
Indirect or consequential loss, such as loss of profits, loss of use, loss of income or loss of opportunity, even if Storage Lamorbey has been advised of the possibility of such loss.
8.3 High-value items
Where the client wishes to move or store high-value items, artworks, antiques, specialist equipment or items of exceptional sentimental value, the client must notify Storage Lamorbey in advance, declare the value and agree appropriate arrangements. Additional charges may apply. If the client fails to declare such items, Storage Lamorbey may limit or exclude liability in relation to them.
8.4 Insurance
Storage Lamorbey maintains insurance appropriate to its operations. This may include cover for public liability and goods in transit, subject to policy terms, limits and exclusions. Clients are encouraged to arrange their own insurance for the full replacement value of their goods, particularly for long-term storage or where items are of high value.
8.5 Claims
Any loss of or damage to goods must be notified to Storage Lamorbey as soon as reasonably possible and in any event within a reasonable period after completion of the services or discovery of the issue. Clients should provide evidence of damage and supporting documentation. Failure to notify within a reasonable timeframe may affect the ability to investigate and handle a claim.
9. Waste Regulations and Disposal
Storage Lamorbey operates in accordance with applicable waste and environmental regulations. The company is not a general waste carrier or disposal service and will not remove household rubbish, construction waste, hazardous materials or other controlled waste unless this has been expressly agreed and is compliant with regulatory requirements.
The client is responsible for ensuring that any items presented for removal or storage are not prohibited waste. Where Storage Lamorbey agrees to remove items for disposal, this will be subject to additional charges reflecting handling, transport and disposal costs. Waste items may be taken only to authorised facilities, and the client must not request disposal methods that would contravene environmental or waste laws.
If prohibited or hazardous items are discovered during the service, Storage Lamorbey may refuse to move or store them and may, if necessary, return such items to the client or arrange for specialist removal at the client’s expense.
10. Storage Terms
Where goods are placed into storage with Storage Lamorbey, the following additional conditions apply.
The client must ensure that all goods are suitable for storage and are properly packed and protected, unless packing services have been provided. Goods will be stored in facilities chosen by Storage Lamorbey. Access to stored goods may be by appointment and may incur access or handling charges.
Storage charges are payable in advance for the agreed period. If the client wishes to terminate storage, they must give reasonable notice and settle all outstanding charges. Goods will only be released once all sums due have been paid in full. If the client fails to pay storage charges or collect the goods, Storage Lamorbey may exercise rights over the goods as described in the payments section, including the right to sell or dispose of goods after giving reasonable notice.
11. Complaints and Dispute Resolution
Storage Lamorbey aims to provide a professional and reliable service. If the client has concerns or wishes to raise a complaint, they should contact Storage Lamorbey as soon as possible with full details of the issue. The company will investigate and respond within a reasonable period, seeking to resolve matters fairly.
Where a dispute cannot be resolved informally, the parties may consider mediation or other forms of alternative dispute resolution. Nothing in this section prevents either party from pursuing legal remedies where appropriate.
12. Data Protection and Confidentiality
Storage Lamorbey will collect and process personal data only as necessary to provide the services, manage bookings, handle payments and meet legal obligations. Client information will be handled in accordance with applicable data protection laws. Storage Lamorbey will take reasonable steps to keep client information secure and will not share it with third parties except where necessary for the provision of services, for legal compliance or with the client’s consent.
13. Force Majeure
Storage Lamorbey will not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to natural disasters, extreme weather, war, acts of terrorism, strikes, labour disputes, pandemics, government restrictions, disruption of transport networks or failure of utilities. In such circumstances, Storage Lamorbey will notify the client as soon as reasonably possible and will take reasonable steps to resume services when it is safe and practical to do so.
14. Variations to Terms
Storage Lamorbey may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that contract, unless a later version is expressly agreed by both parties. Clients are encouraged to review the terms periodically to stay informed of any changes that may affect future bookings.
15. Governing Law and Jurisdiction
These Terms and Conditions and any contract between the client and Storage Lamorbey shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions, the services or the contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect. The failure of Storage Lamorbey to exercise any right or remedy shall not constitute a waiver of that right or remedy.
By proceeding with a booking or allowing the services to be carried out, the client acknowledges that they have read, understood and agree to these Terms and Conditions.
